1. Terms and Conditions:
1.1 Introduction
Welcome to Medepic Healthcare Private Limited (“Medepic,” “we,” “us,” or “our”). By accessing or using the SUNOH platform (“Platform”), you agree to comply with and be bound by these Terms and Conditions (“Terms”). These Terms govern your access to and use of the Platform, including any content, functionality, and services offered on or through the Platform.
1.2 User Eligibility
To use the Platform, you must be at least 18 years old and possess the legal authority to enter into these Terms as a binding agreement. By accessing or using the Platform, you represent and warrant that you meet these eligibility requirements. If you do not meet these requirements, you must not access or use the Platform.
1.3 Account Registration
To access certain features of the Platform, you may be required to register for an account. When registering for an account, you agree to provide accurate and complete information and to promptly update your account information as necessary to ensure its accuracy. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.
1.4 Acceptable Use
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You may not use the Platform in any manner that could disable, overburden, damage, or impair the Platform or interfere with any other party’s use of the Platform. You may not use any automated means to access the Platform or collect any information from the Platform.
1.5 Modifications
We reserve the right to modify or update these Terms at any time, effective upon posting the modified Terms on the Platform. Your continued use of the Platform after any such changes constitutes your acceptance of the modified Terms.
1.6 Contact Us
If you have any questions about these Terms, please contact us at contact@medepic.com.
2. Cancellation and Refund Policy:
2.1 Cancellation
Users may cancel appointments booked through the Platform subject to the cancellation policy of the specific service provider. Cancellation fees may apply depending on the timing of the cancellation and the service provider’s policy.
2.2 Refunds
Refund eligibility is determined by the cancellation policy of the specific service provider. If a refund is granted, it will be processed within a reasonable timeframe and in accordance with the payment method used for the original transaction.
3. Shipping and Delivery:
3.1 Appointment Booking
For appointments booked through the Platform, users will receive confirmation details via email or SMS. The service provider will be available at the designated location (online, home visit, or clinic visit) at the scheduled appointment time.
3.2 Lab Tests
For lab tests booked through the Platform, users will be provided with instructions for sample collection and shipping, if applicable. Results will be delivered to the user as specified by the chosen lab.
4. Privacy Policy:
4.1 Information Collection
We collect personal information from users in order to facilitate the booking and provision of healthcare services. This information may include but is not limited to, name, contact information, medical history, and payment details.
4.2 Use of Information
We use the information collected to provide and improve our services, communicate with users, process payments, and comply with legal obligations.
4.3 Data Security
We implement reasonable security measures to protect the confidentiality and integrity of user information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
4.4 Third-Party Disclosure
We do not sell, trade, or otherwise transfer user information to third parties without consent, except as necessary to provide services or comply with legal requirements.
4.5 Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at privacy@medepic.com.